Refund & Cancellation Policy

1. Order Cancellation

• By Customer:
  • Customers can cancel their orders before the order is shipped.
  • To cancel, please contact us immediately through Mobile number – +91 9931381859, +91 62992 85647 with your order number.
  • If the order has already been processed and is in transit, cancellation may not be possible.
• By Seller:
  • We reserve the right to cancel an order in the following situations:
    • Item is out of stock.
    • Pricing error on the website.
    • Suspected fraudulent activity.
    • Unable to obtain authorization for payment.
  • In case of order cancellation by the seller, the customer will be notified immediately and a full refund will be processed.

2. Refund Policy

• Eligibility:
  • Refunds are generally issued for:
    • Cancelled orders (before shipment).
    • Orders with incorrect or damaged items upon delivery.
    • Orders that were not delivered within the estimated timeframe.
  • Refunds are not typically issued for:
    • Change of mind or order preference.
    • Minor discrepancies in product color or size (within acceptable industry standards).
    • Normal wear and tear of products.
    • Items damaged due to customer misuse or negligence.
• Refund Processing:
  • Refunds will be processed to the original payment method used for the purchase.
  • Processing time may vary depending on the payment method.
  • Credit card refunds may take 5-10 business days to appear on your statement.
  • Bank transfers may take 3-5 business days to reflect in your account.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos or videos of the issue.
• We will arrange for a replacement or initiate a refund process.
• You may be required to return the damaged/incorrect item to us for inspection.

4. Return Policy

• Returns are generally not accepted for change of mind.
• However, we may accept returns for damaged or defective products as per the above guidelines.
• Return shipping costs will be borne by [Specify – e.g., Seller, Customer] depending on the reason for return.

5. Disclaimer

• This policy is subject to change without prior notice.
• Any disputes arising from this policy shall be subject to  jurisdiction – of Jharkhand
• Contacting us
• Mobile number – +91 9931381859, +91 62992 85647
  Address- Jharkhand Gramin Bank, Dimna Chowk, Dimna Road, Mango, Jamshedpur -831018
• Email: sk9931381859@gmail.com